Freshservice Category List
This is the complete list of all the categories in the Freshservice ticket system. Use this guide to help you decide which category to use for the issue you are experiencing.
Category Level 1
Category Level 2
Category Level 3
Software
BillTrust
Collections issue
Software
BillTrust
Customer information
Software
BillTrust
Invoice missing or wrong
Software
BillTrust
Other
Software
Data Cubes
Data accuracy issue
Software
Data Cubes
Other
Software
DocStar
Invoice submission issue
Software
DocStar
Workflow issue
Software
DocStar
Other
Software
IDC
Batch submission issue
Software
IDC
Other
Software
P21
Credit card reader configuration
Software
P21
Inventory Issue - Item QTY Fix/Rebuild
Software
P21
Invoice printing
Software
P21
OE - freight calculator issue
Software
P21
OE - inventory allocation issue
Software
P21
OE - invoicing issue
Software
P21
OE - pick ticket issue
Software
P21
OE - remittance/CC issue
Software
P21
Question - Accounts Receivable
Software
P21
Question - Customer Maintenance
Software
P21
Question - Inventory Adjustments
Software
P21
Question - Order Entry/RMA Entry
Software
P21
Question - Portals
Software
P21
Question - Purchase Orders
Software
P21
Question - Report Studio
Software
P21
Scheduled task issue
Software
P21
Screen behavior issue
Software
P21
User Issue - Permissions
Software
P21
User Issue - Cash Drawer Access
Software
P21
User Issue - User Settings
Software
P21
WWMS printing
Software
P21
WWMS RF bin issue
Software
P21
WWMS user issue
Software
P22
Other
Software
Quick Ship
End of day manifest
Software
Quick Ship
Hazmat shipping issue
Software
Quick Ship
Shipment issue
Software
Quick Ship
User access issue
Software
Quick Ship
Label or packing list printing issue
Software
Quick Ship
Other
Software
SSRS -SQL
Report permissions
Software
SSRS -SQL
Reported data issue
Software
SSRS -SQL
Scheduled delivery issue
Software
SSRS -SQL
Other
Software
Adobe
Acrobat
Software
Adobe
Illustrator
Software
Adobe
Photoshop
Software
Adobe
InDesign
Software
Cisco
Jabber
Software
Microsoft
Outlook
Software
Microsoft
Word
Software
Microsoft
PowerPoint
Software
Microsoft
SharePoint
Software
Microsoft
Excel
Software
Microsoft
Visio
Software
Microsoft
Project
Software
Microsoft
Publisher
Software
Microsoft
Teams
Software
Microsoft
Windows OS
Software
Microsoft
VPN
Software
Email
Send/receive issue
Software
Email
Other
Software
Web Browser
Chrome
Software
Web Browser
Microsoft Edge
Hardware
Laptop
Blue Screen Error
Hardware
Laptop
Slow Performance
Hardware
Laptop
Not Booting
Hardware
Laptop
Broken Screen
Hardware
Laptop
Battery Not Charging
Hardware
Laptop
Keyboard Not Working
Hardware
Laptop
Touchpad Not Working
Hardware
Laptop
Hard Drive Failure
Hardware
Laptop
Memory Failure
Hardware
Laptop
Fan Failure
Hardware
Laptop
Motherboard Failure
Hardware
Desktop
Blue Screen Error
Hardware
Desktop
Slow Performance
Hardware
Desktop
Not Booting
Hardware
Desktop
Hard Drive Failure
Hardware
Desktop
Memory Failure
Hardware
Desktop
Fan Failure
Hardware
Desktop
Motherboard Failure
Hardware
Printer
Not Printing
Hardware
Printer
Jammed
Hardware
Printer
Scanning Issue
Hardware
Printer
Fax Issue
Hardware
Mobile Device
Cell Phone
Hardware
Mobile Device
Tablet
Hardware
Peripheral
Docking Station
Hardware
Peripheral
Desk Phone
Hardware
Peripheral
Monitor
Hardware
Peripheral
USB Headset
Hardware
Peripheral
Battery Backup
Hardware
Peripheral
Keyboard/Mouse
Hardware
POS
Credit Card Reader
Hardware
Conference Room
Audio/Video
Hardware
Conference Room
Projector
Hardware
Conference Room
Projector Screen
Hardware
Conference Room
Room PC
Hardware
Conference Room
Wall Console
Network
VPN
Network
WIFI
Network
Switch
Network
Router
Network
Internet
Network
DNS
Network
DHCP
Security
ID Badge
Not Working
Security
Phishing
Security
Malware/Virus
Security
SPAM
Security
Lost/Stolen Device
Laptop
Mobile Device
Other
Telephony
Cellular
Line Issue
Telephony
Cisco
Call Manager
Telephony
Cisco
Contact Center
Telephony
Cisco
Voicemail
Telephony
Cisco
Other
Telephony
Office Line
Telephony
Other
User Account Management
Password Reset
BillTrust
Quick Ship
Windows/MS Office
IDC
User Account Management
Onboarding
User Account Management
Offboarding
Server
File Server
Server
Application Server
Outage
P21
Outage
Quick Ship
Outage
DocStar
Outage
BillTrust
Outage
Internet
Outage
Network
Outage
Power